Suitable Client(s)
|
V5SHOP Starter
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V5SHOP Single
|
V5SHOP Single
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Service Method(s)
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Live
client service
|
Live
client service
|
Live
client service
|
Telephone
support
|
Telephone
support
|
Telephone
support
|
Remote
access
|
Remote
access
|
Remote
access
|
Website(s) Serviced
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1
|
1
|
1
|
Service Period (s)
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1 year
|
1 year
|
1 year
|
Website Uploading Service
Using V5SHOP Hosting Server
|
√
|
√
|
√
|
Using Other Hosting Servers
|
×
|
√
|
√
|
Assisted Website Setup
Provide technical guidance through
the establishment and use of V5SHOP software(s)
|
√
|
√
|
√
|
24* 7 Recovery Service
In order to protect the system
security and avoid any unnecessary loss, please contact us via live
forum, telephone, Fax, email, msn etc.
24 * 7 if you have any problem.
|
√
|
√
|
√
|
System Recovery
In the case of malicious system
crash, recover the system within 12 hours
|
1/ year
|
2/ year
|
5/ year
|
System Backup Service
Using V5SHOP Hosting Server
|
√
|
√
|
√
|
Using Other Hosting Servers
*V5SHOP will not be responsible for
any loss or damage due to database crash or system down caused by other
hosting servers.
|
×
|
√
|
√
|
Patch Upgrade Period
|
Lifetime
|
Lifetime
|
Lifetime
|
Upgrade Service
Appointed engineer(s) to assist and upgrade the
latest patch when available, in order to avoid any loss caused by upgrading
by clients
themselves.
|
×
|
√
|
√
|
System Migration Service
V5SHOP help clients to move the website and all related data
from hosting server A to hosting server B through remote assistance (Server B
must be Windows operating system)
|
1/ year
|
2/ year
|
5/ year
|
Module Recovery
Our engineers will help clients to
restore module(s) when it’s destroyed by accident.
|
1/ year
|
2/ year
|
5/ year
|
Module Modification
Provide module modification service
except for interface and layout change.
|
×
|
5 / quarter
|
5/ month
|
BUG Repair
In order to solve problems on time,
please report them as soon as possible to our engineers if any bug(s) or
suspected errors occurred in the system.
A: common bug(s), we will record it after confirming it does not affect normal
system operation, and release a patch for general public.
B: defective bug(s), our engineers will perform repair service within 3 working
days after confirming the bug causes website un-functional,
C: serious or security bug(s), we will provide restoration service within 2
working days or temporary solution during public holidays following by the
full solution the next working day.
|
√
|
√
|
√
|
Security Scan
Our engineers will scan and look for viruses like Trojan horse, trace routine etc. to protect your system
security
|
×
|
1/ month
|
1/ per week
|
Module Update
We will upload latest modules.
|
×
|
2 sets/ quarter
|
5 sets/ quarter
|
Image Processing
Image size, format, style adjusting, watermark editing to meet
the server space requirement and website presentation.
|
×
|
100 pictures
|
300 pictures
|
Promotional Artwork Design
Our designer will design advertisement(s) according to requirement to make
your website more interactive.
|
×
|
3 sets/ quarter
|
5 sets /quarter
|
Search Engine Optimization
Service
Provide SEO solution to help your website to attract potential customers.
|
×
|
×
|
√
|
KFT Live Customer Assistant
Clients can enquire online or start a
conversation with clients who is browsing the website
without installing any programs. Website presentation is more
professional and enables you to attract potential customers
|
Limited
feature
|
Full
version
|
Full
version
|
Internet Analysis and Diagnosis
Find out the unfavorable factor(s) which affects the website ranking on search engine and provide a detailed analysis report
|
×
|
√
|
√
|
Online Help &FAQ document
|
√
|
√
|
√
|
Online Video Learning Course
|
√
|
√
|
√
|
Forum Integrating
Integrate website and forum database together.
Once off membership registration, allows your customers to leave opinions
and feedback on the discussion board.
|
×
|
√
|
√
|
software
assignment
|
Accredit Partnership Program
You will automatically become our official accredit partner and receive a
full range of value-added service provided for our business partners only.
|
√
|
√
|
√
|
Program Copyright Customization
Copyright information can be customized.
“Powered by V5SHOP” will be removed from your website.
|
×
|
×
|
√
|
|
